J.U.M.P.© Journey to Understanding My Potential provides digital assessment services and electronically delivered profile results. Because access to the assessment and results may be provided immediately, refund eligibility depends on the status of the purchase and whether the digital service has already been completed.

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1. Before the Assessment Is Completed

If a purchaser experiences a payment error, duplicate charge, or other purchase problem before the assessment is completed, please contact J.U.M.P.© promptly. Verified duplicate charges or billing errors will be corrected or refunded as appropriate.

2. After the Assessment Is Completed and Results Are Generated

Once an assessment has been completed and the personalized results have been generated or delivered, the purchase is generally final because the digital service has already been provided.

3. Technical Problems

If a technical problem prevents completion of the assessment, prevents access to purchased results, or produces a report that cannot be reasonably accessed or used, J.U.M.P.© will first attempt to correct the problem, restore access, or reissue the report. If the problem cannot be reasonably resolved, a refund or other appropriate remedy may be considered.

4. Accidental or Unauthorized Purchases

Requests involving an accidental purchase or suspected unauthorized transaction should be submitted as soon as possible. J.U.M.P.© may request information reasonably necessary to verify the transaction and determine the appropriate resolution.

5. Promotional Codes and Discounts

Promotional codes, discounts, and special offers are subject to their stated conditions. A discount that was not applied because of a verified technical error may be reviewed and corrected when possible. Promotional value itself is not redeemable for cash unless required by law.

6. How to Request Assistance

To request a refund review or report a purchase problem, use the contact form at MyPotentialJourney.com or email mypotentialjourney@gmail.com. Please include the purchaser's name, purchase date, email address used for the purchase, and a brief description of the problem. Do not send full payment-card information by email.

7. Processing

Approved refunds will be returned to the original payment method when reasonably possible. Processing time may depend on the payment processor and financial institution.

8. Consumer Rights

Nothing in this policy is intended to limit any refund, chargeback, cancellation, or other consumer right that cannot legally be waived under applicable law.